Customer service resume examples and guide

The emergence of new brands in the modern world has led to a lot of competition in the market these days. Customer service of any brand plays a vital role is showing the customers that they can trust the brand and their products or services. Customer support representatives are the ones who solve the queries of the customers. Therefore, they must have adequate knowledge about the product or services that are being offered by their organization. They should be able to communicate with the customers in a decent and respectful way. They should break the complex idea into simple terms when talking to the customers. They must be friendly and be able to resolve the issues of the customers so that they would be satisfied with what the organization is selling them.

If you think that you have all the qualities mentioned above and you want to apply for a customer service job, then you need to learn how to write a customer service resume. Resume writing plays an essential part in scoring a job. Each job has certain requirements, and you need to meet them when applying for a job. The hiring manager for a customer service job won’t be looking for a candidate with the qualities of an assistant manager, so your resume should be written specifically for a customer service job.

Before writing a customer service resume, you should read several customer service resume sample so that you get a hold of what the recruiter must be looking for. You should not lie in your resume writing, but you must know how to highlight your plus points. Here are some tips that can help you in writing a customer service resume.

1. Enlist your achievements

Recruiters are interested in the past achievements of the candidates. So make sure to mention all your achievements in your resume. If you have worked in retail before, then mention in your resume how many customers you served per day. Don’t forget to include numbers and percentages when talking about your achievements in your resume as it will highlight them.

2. Mention the languages you can speak fluently

Language plays a great role in any customer service job. Mentioning your language ability in your resume will help in showing that you can communicate with customers from all across the world, speaking different languages. In this way, the recruiter will be impressed since one of you will be able to handle people from multiple areas.

3. Discuss customer support solutions

A customer service job is not easy. Many times you will come across complex situations where you will have to come for a solution on the spot. These person-specific problems need a creative solution which requires the customer support representative to think outside the box to come up with a solution for them. If you ever had such an experience, then you can mention it in your resume to showcase your skills.

4. Oral communication abilities

If you want to have a successful career in customer support, then you need to excel in your oral communicative abilities. Mention all your speaking engagements in your resume, including public speaking, debates, presentations, etc. It is important for the recruiter to know that your oral communication skills are great, and you can engage well with the customers.

5. Include management and technical experience

Customer support jobs require the candidate to have managerial qualities since you will have to interact with people to finalize a decision related to a customer’s issue. You may have to lead a customer support team, which is why mentioning managerial qualities in your customer service resume can be good for you. Other than this, customer support representatives also need to have knowledge about technology since the job revolves around having to log customer complaints in a database, managing customer relations, conducting a live chat with the customers, etc.