Hotel General Manager Resume Guide For 2022

As a General Manager, you hold the highest-level management position in a hotel. It is the Hotel General Manager’s responsibility to oversee every aspect of the hotel properties and operations. Hotel General Managers plan and coordinate all activities of a hotel from hiring and staffing to the maintenance of premises and guest check-ins. They also have the responsibility of marketing the hotel’s services and features to potential customers. Strong management skills, communication skills, customer service, finance and marketing knowledge, and leadership skills are highlighted on Hotel General Manager resumes. Most employers require applicants for this position to have a degree in hotel management or hospitality and several tears of experience in the hospitality industry.

Hotel General Manager Resume Summary

Your resume summary has the ability to make the biggest impact on the hiring manager’s mind. Use 2 - 4 well-thought-out sentences to highlight your best accomplishments and qualities. Show the recruiter what your skills achieved for the previous employer and mention what you bring in for this business.

Here’s a good example of a hotel general manager's resume summary:

Results-driven Hotel General Manager with 10+ years of experience in the hospitality industry with a proven ability to increase sales using strategic marketing and strong leadership skills. I have a strong background in customer services with excellent communication skills which helps me identify client preferences promptly to provide individualized service. Led a 70-member hospitality team to successfully achieve business objectives and score 9.6/10 on booking.com within 6 months of joining the team. Your company can benefit greatly from my marketing skills to increase the occupancy rates of the new beachfront property.

Hotel General Manager Resume Skills Section

The general manager position is usually the highest management position in a hotel. Therefore, employers will be on the lookout for the best talent to fill their vacancies. If you want to score above the competition, your resume must contain all the right professional skills.

We have identified the best hotel general manager resume skills for 2022:

• Team building
• Strategic planning
• Hotel management
• Marketing
• Attention to detail
• Cost containment
• Communication skills (verbal and written)
• Facilities management
• Empathy
• Leadership skills
• Staff training
• CRM
• Jira
• Customer service
• Problem-solving skills
• Quality assurance
• Interpersonal skills
• Conflict resolution
• P & L management
• Human resource management

Hotel General Manager Resume Work Experience Section

When you draft your Hotel General Manager resume, it is wise to include job duties across several management areas. Make sure that your work history section is not another job description by mentioning the results you achieved at previous positions using real data. For each previous work experience, you must include the:

• Job title
• Company name and location
• Relevant years
• Accomplishments and responsibilities

A well-written work history section of a hotel general manager's resume looks like this:

Hotel General Manager

Hotel X, California

May 2013 – present

Hotel General Manager Resume Education Section

Employers expect a candidate applying for a Hotel General Manager position to have a bachelor’s degree in hospitality, hotel management, or a related field. Familiarity with the following topics is important for a career as a hotel general manager:

• Hospitality Sales & Marketing
• Service Quality Management
• Human Resource Management and Hospitality Law
• Lodging Operation Management
• Risk Management
• Revenue Management

Here are some bachelor’s degree choices for a hotel general manager resume:

• B.A. in Hospitality Management
• BS in Leisure and Sport Management
• BSc in Hotel and Restaurant Management
• B.S. Business Administration – Hospitality and Tourism
• B.B.A in Management - Hospitality and Tourism Management
• Bachelor of Science Hotel, Restaurant and Tourism Management
• B. Sc. in Hospitality Management - Event Design and Management

Certifications For A Hotel General Manager Resume

Listing credentials and certifications in your resume is vital if you want to rise above the other applicants. Gaining a certification not only shows your interest in the field but also acts as a sign of your commitment to the profession.

Some certifications for a hotel general manager resume are:

• Certified Hotel General Manager (CHGM) from the International Hospitality Institute
• Certified Hospitality Sales Professional (CHSP) by CHA International
• Certified Hotel Administrator (CHA) by the American Hotel & Lodging Educational Institute (AHLEI)
• Certification in Hotel Industry Analytics (CHIA) by AHLEI
• Certified Hospitality Revenue Manager (CHRM) by AHLEI
• The Certified Revenue Management Executive (CRME) by the Hospitality Sales & Marketing Association International (HSMAI)
• Certified Destination Management Executive (CDME) by Destinations International
• Destination Management Certified Professional (DMCP) by the Association of Destination Management Executives